Every purchase made through HONK generates an on-screen receipt immediately after payment. If you were logged into your HONK account at the time of purchase, you will also receive two emails:

• A payment receipt confirming the transaction amount.
• A parking instructions email containing your access credentials — either a QR code or barcode if your location uses gated entry.

Your QR code or barcode can always be retrieved from your HONK profile under Sessions. Use this credential each time you enter or exit the garage. If you hold a monthly subscription, a new QR code or barcode is issued at the start of each month and remains valid for the entire month.

For ungated locations, no physical credential is required — your license plate serves as your pass. Our enforcement officers will scan your plate to verify compliance. An on-screen invoice displaying the parking location, your license plate, and the session start and end times is generated at the time of purchase. If you provided an email address or purchased through the app, this information will also be sent to you by email.

All receipts and session details are stored in the HONK app under Sessions and Receipts.

If you believe you have purchased parking at a Prime location and have not received confirmation, please contact Prime Parking support at [email protected].

You may cancel or request a refund for your reservation at any time before the reservation start time. You will receive a full refund of your original purchase amount.

Reservations or subscriptions that have already started are not eligible for refunds.

Subscriptions, locate the relevant booking, and select Cancel.

Please note the following for monthly subscriptions:

• If your subscription has already started and your credit card has been charged, cancelling will not refund the current month. Your parking access will remain active through the end of the current month, but you will not be billed for any subsequent months.
• To avoid being charged for the next month, it is recommended to cancel before the 26th of the current month.

If you have questions about refunds or cancellations, please contact us at [email protected].

To change your reservation time, cancel your existing reservation and rebook with the updated times before your reservation begins. Cancellations made prior to the reservation start time are fully refundable.

If your reservation has already started and you need to make a change, please contact us at [email protected].

Gated locations: After purchasing your pass, you will receive a QR code or barcode to scan at the entry and exit gates. Please note that this credential will only activate the gates during the permitted hours listed on your pass.

Ungated locations: No access credential is needed. Your license plate is your pass. Our enforcement officers will scan plates to verify payment and time compliance. Simply park within the designated area during your permitted hours.

You can update your password at any time through the HONK app or online at https://parking.honkmobile.com.

If you are not already logged in, you will be prompted to do so. Once logged in, go to the Account page and select Change Password. This page is also where you can update your email address and phone number.