{"id":135,"date":"2026-04-10T20:27:03","date_gmt":"2026-04-10T20:27:03","guid":{"rendered":"https:\/\/primeparking.wpenginepowered.com\/?page_id=135"},"modified":"2026-04-16T20:01:06","modified_gmt":"2026-04-16T20:01:06","slug":"contact","status":"publish","type":"page","link":"https:\/\/parkwithprime.com\/?page_id=135","title":{"rendered":"Contact"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"135\" class=\"elementor elementor-135\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70f22e3 e-flex e-con-boxed e-con e-parent\" data-id=\"70f22e3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;triangle&quot;,&quot;shape_divider_bottom_negative&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"true\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M500.2,94.7L0,0v100h1000V0L500.2,94.7z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d38c5f3 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"d38c5f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact Prime Parking Systems<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-265d1ee9 e-flex e-con-boxed e-con e-parent\" data-id=\"265d1ee9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-77351c19 elementor-widget elementor-widget-heading\" data-id=\"77351c19\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FREQUENTLY ASKED QUESTIONS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75f039e elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"75f039e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Please see below for a list of frequently asked questions. If you do not find an answer to your question, please use the form at the bottom of the page to contact us.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6bb17d51 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-toggle\" data-id=\"6bb17d51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-1801\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1801\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"b159ff04-3740-4ac3-96cc-b414ded50b3a\" data-name=\"Layer 1\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\"><polygon points=\"8.39 7.64 8.39 0 7.61 0 7.61 7.64 0 7.64 0 8.4 7.61 8.4 7.61 16 8.39 16 8.39 8.4 16 8.4 16 7.64 8.39 7.64\"><\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"adf49d60-5815-4ece-8d49-00a021de5c06\" data-name=\"Layer 1\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\"><rect width=\"16\" height=\"16\" style=\"opacity:0\"><\/rect><rect y=\"7.64\" width=\"16\" height=\"0.76\"><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I didn\u2019t receive\/can\u2019t find my parking pass.<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1801\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1801\"><p><span style=\"font-weight: 400;\">Every purchase made through HONK generates an on-screen receipt immediately after payment. If you were logged into your HONK account at the time of purchase, you will also receive two emails:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A payment receipt confirming the transaction amount.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A parking instructions email containing your access credentials \u2014 either a QR code or barcode if your location uses gated entry.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Your QR code or barcode can always be retrieved from your HONK profile under Sessions. Use this credential each time you enter or exit the garage. If you hold a monthly subscription, a new QR code or barcode is issued at the start of each month and remains valid for the entire month.<\/span><\/p><p><span style=\"font-weight: 400;\">For ungated locations, no physical credential is required \u2014 your license plate serves as your pass. Our enforcement officers will scan your plate to verify compliance. An on-screen invoice displaying the parking location, your license plate, and the session start and end times is generated at the time of purchase. If you provided an email address or purchased through the app, this information will also be sent to you by email.<\/span><\/p><p><span style=\"font-weight: 400;\">All receipts and session details are stored in the HONK app under Sessions and Receipts.<\/span><\/p><p><span style=\"font-weight: 400;\">If you believe you have purchased parking at a Prime location and have not received confirmation, please contact Prime Parking support at <\/span><a href=\"mailto:support@honkmobile.com\"><span style=\"font-weight: 400;\">support@honkmobile.com<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-1802\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1802\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"b159ff04-3740-4ac3-96cc-b414ded50b3a\" data-name=\"Layer 1\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\"><polygon points=\"8.39 7.64 8.39 0 7.61 0 7.61 7.64 0 7.64 0 8.4 7.61 8.4 7.61 16 8.39 16 8.39 8.4 16 8.4 16 7.64 8.39 7.64\"><\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"adf49d60-5815-4ece-8d49-00a021de5c06\" data-name=\"Layer 1\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\"><rect width=\"16\" height=\"16\" style=\"opacity:0\"><\/rect><rect y=\"7.64\" width=\"16\" height=\"0.76\"><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What is Prime Parking's cancellation policy?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1802\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1802\"><p><span style=\"font-weight: 400;\">You may cancel or request a refund for your reservation at any time before the reservation start time. You will receive a full refund of your original purchase amount.<\/span><\/p><p><span style=\"font-weight: 400;\">Reservations or subscriptions that have already started are not eligible for refunds.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-1803\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1803\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"b159ff04-3740-4ac3-96cc-b414ded50b3a\" data-name=\"Layer 1\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\"><polygon points=\"8.39 7.64 8.39 0 7.61 0 7.61 7.64 0 7.64 0 8.4 7.61 8.4 7.61 16 8.39 16 8.39 8.4 16 8.4 16 7.64 8.39 7.64\"><\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"adf49d60-5815-4ece-8d49-00a021de5c06\" data-name=\"Layer 1\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\"><rect width=\"16\" height=\"16\" style=\"opacity:0\"><\/rect><rect y=\"7.64\" width=\"16\" height=\"0.76\"><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I cancel my parking?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1803\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1803\"><p><span style=\"font-weight: 400;\">Subscriptions, locate the relevant booking, and select Cancel.<\/span><\/p><p><span style=\"font-weight: 400;\">Please note the following for monthly subscriptions:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If your subscription has already started and your credit card has been charged, cancelling will not refund the current month. Your parking access will remain active through the end of the current month, but you will not be billed for any subsequent months.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">To avoid being charged for the next month, it is recommended to cancel before the 26th of the current month.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">If you have questions about refunds or cancellations, please contact us at <\/span><a href=\"mailto:support@honkmobile.com\"><span style=\"font-weight: 400;\">support@honkmobile.com<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-1804\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1804\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"b159ff04-3740-4ac3-96cc-b414ded50b3a\" data-name=\"Layer 1\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\"><polygon points=\"8.39 7.64 8.39 0 7.61 0 7.61 7.64 0 7.64 0 8.4 7.61 8.4 7.61 16 8.39 16 8.39 8.4 16 8.4 16 7.64 8.39 7.64\"><\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"adf49d60-5815-4ece-8d49-00a021de5c06\" data-name=\"Layer 1\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\"><rect width=\"16\" height=\"16\" style=\"opacity:0\"><\/rect><rect y=\"7.64\" width=\"16\" height=\"0.76\"><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How can I change my reservation time?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1804\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1804\"><p><span style=\"font-weight: 400;\">To change your reservation time, cancel your existing reservation and rebook with the updated times before your reservation begins. Cancellations made prior to the reservation start time are fully refundable.<\/span><\/p><p><span style=\"font-weight: 400;\">If your reservation has already started and you need to make a change, please contact us at <\/span><a href=\"mailto:support@honkmobile.com\"><span style=\"font-weight: 400;\">support@honkmobile.com<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-1805\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1805\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"b159ff04-3740-4ac3-96cc-b414ded50b3a\" data-name=\"Layer 1\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\"><polygon points=\"8.39 7.64 8.39 0 7.61 0 7.61 7.64 0 7.64 0 8.4 7.61 8.4 7.61 16 8.39 16 8.39 8.4 16 8.4 16 7.64 8.39 7.64\"><\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"adf49d60-5815-4ece-8d49-00a021de5c06\" data-name=\"Layer 1\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\"><rect width=\"16\" height=\"16\" style=\"opacity:0\"><\/rect><rect y=\"7.64\" width=\"16\" height=\"0.76\"><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I redeem my parking pass?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1805\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1805\"><p><span style=\"font-weight: 400;\">Gated locations: After purchasing your pass, you will receive a QR code or barcode to scan at the entry and exit gates. Please note that this credential will only activate the gates during the permitted hours listed on your pass.<\/span><\/p><p><span style=\"font-weight: 400;\">Ungated locations: No access credential is needed. Your license plate is your pass. Our enforcement officers will scan plates to verify payment and time compliance. Simply park within the designated area during your permitted hours.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-1806\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1806\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"b159ff04-3740-4ac3-96cc-b414ded50b3a\" data-name=\"Layer 1\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\"><polygon points=\"8.39 7.64 8.39 0 7.61 0 7.61 7.64 0 7.64 0 8.4 7.61 8.4 7.61 16 8.39 16 8.39 8.4 16 8.4 16 7.64 8.39 7.64\"><\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"adf49d60-5815-4ece-8d49-00a021de5c06\" data-name=\"Layer 1\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\"><rect width=\"16\" height=\"16\" style=\"opacity:0\"><\/rect><rect y=\"7.64\" width=\"16\" height=\"0.76\"><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I change my password?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1806\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1806\"><p><span style=\"font-weight: 400;\">You can update your password at any time through the HONK app or online at <\/span><a href=\"https:\/\/parking.honkmobile.com\"><span style=\"font-weight: 400;\">https:\/\/parking.honkmobile.com<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">If you are not already logged in, you will be prompted to do so. Once logged in, go to the Account page and select Change Password. This page is also where you can update your email address and phone number.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"I didn\\u2019t receive\\\/can\\u2019t find my parking pass.\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"font-weight: 400;\\\">Every purchase made through HONK generates an on-screen receipt immediately after payment. If you were logged into your HONK account at the time of purchase, you will also receive two emails:<\\\/span><\\\/p><ul><li style=\\\"font-weight: 400;\\\" aria-level=\\\"1\\\"><span style=\\\"font-weight: 400;\\\">A payment receipt confirming the transaction amount.<\\\/span><\\\/li><li style=\\\"font-weight: 400;\\\" aria-level=\\\"1\\\"><span style=\\\"font-weight: 400;\\\">A parking instructions email containing your access credentials \\u2014 either a QR code or barcode if your location uses gated entry.<\\\/span><\\\/li><\\\/ul><p><span style=\\\"font-weight: 400;\\\">Your QR code or barcode can always be retrieved from your HONK profile under Sessions. Use this credential each time you enter or exit the garage. If you hold a monthly subscription, a new QR code or barcode is issued at the start of each month and remains valid for the entire month.<\\\/span><\\\/p><p><span style=\\\"font-weight: 400;\\\">For ungated locations, no physical credential is required \\u2014 your license plate serves as your pass. Our enforcement officers will scan your plate to verify compliance. An on-screen invoice displaying the parking location, your license plate, and the session start and end times is generated at the time of purchase. If you provided an email address or purchased through the app, this information will also be sent to you by email.<\\\/span><\\\/p><p><span style=\\\"font-weight: 400;\\\">All receipts and session details are stored in the HONK app under Sessions and Receipts.<\\\/span><\\\/p><p><span style=\\\"font-weight: 400;\\\">If you believe you have purchased parking at a Prime location and have not received confirmation, please contact Prime Parking support at <\\\/span><a href=\\\"mailto:support@honkmobile.com\\\"><span style=\\\"font-weight: 400;\\\">support@honkmobile.com<\\\/span><\\\/a><span style=\\\"font-weight: 400;\\\">.<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What is Prime Parking's cancellation policy?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"font-weight: 400;\\\">You may cancel or request a refund for your reservation at any time before the reservation start time. You will receive a full refund of your original purchase amount.<\\\/span><\\\/p><p><span style=\\\"font-weight: 400;\\\">Reservations or subscriptions that have already started are not eligible for refunds.<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I cancel my parking?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"font-weight: 400;\\\">Subscriptions, locate the relevant booking, and select Cancel.<\\\/span><\\\/p><p><span style=\\\"font-weight: 400;\\\">Please note the following for monthly subscriptions:<\\\/span><\\\/p><ul><li style=\\\"font-weight: 400;\\\" aria-level=\\\"1\\\"><span style=\\\"font-weight: 400;\\\">If your subscription has already started and your credit card has been charged, cancelling will not refund the current month. Your parking access will remain active through the end of the current month, but you will not be billed for any subsequent months.<\\\/span><\\\/li><li style=\\\"font-weight: 400;\\\" aria-level=\\\"1\\\"><span style=\\\"font-weight: 400;\\\">To avoid being charged for the next month, it is recommended to cancel before the 26th of the current month.<\\\/span><\\\/li><\\\/ul><p><span style=\\\"font-weight: 400;\\\">If you have questions about refunds or cancellations, please contact us at <\\\/span><a href=\\\"mailto:support@honkmobile.com\\\"><span style=\\\"font-weight: 400;\\\">support@honkmobile.com<\\\/span><\\\/a><span style=\\\"font-weight: 400;\\\">.<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How can I change my reservation time?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"font-weight: 400;\\\">To change your reservation time, cancel your existing reservation and rebook with the updated times before your reservation begins. Cancellations made prior to the reservation start time are fully refundable.<\\\/span><\\\/p><p><span style=\\\"font-weight: 400;\\\">If your reservation has already started and you need to make a change, please contact us at <\\\/span><a href=\\\"mailto:support@honkmobile.com\\\"><span style=\\\"font-weight: 400;\\\">support@honkmobile.com<\\\/span><\\\/a><span style=\\\"font-weight: 400;\\\">.<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I redeem my parking pass?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"font-weight: 400;\\\">Gated locations: After purchasing your pass, you will receive a QR code or barcode to scan at the entry and exit gates. Please note that this credential will only activate the gates during the permitted hours listed on your pass.<\\\/span><\\\/p><p><span style=\\\"font-weight: 400;\\\">Ungated locations: No access credential is needed. Your license plate is your pass. Our enforcement officers will scan plates to verify payment and time compliance. Simply park within the designated area during your permitted hours.<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I change my password?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"font-weight: 400;\\\">You can update your password at any time through the HONK app or online at <\\\/span><a href=\\\"https:\\\/\\\/parking.honkmobile.com\\\"><span style=\\\"font-weight: 400;\\\">https:\\\/\\\/parking.honkmobile.com<\\\/span><\\\/a><span style=\\\"font-weight: 400;\\\">.<\\\/span><\\\/p><p><span style=\\\"font-weight: 400;\\\">If you are not already logged in, you will be prompted to do so. Once logged in, go to the Account page and select Change Password. This page is also where you can update your email address and phone number.<\\\/span><\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7817617 e-flex e-con-boxed e-con e-parent\" data-id=\"7817617\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_top&quot;:&quot;triangle&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M500,98.9L0,6.1V0h1000v6.1L500,98.9z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da5a46b elementor-widget elementor-widget-heading\" data-id=\"da5a46b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact Prime Parking<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c33f7b7 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"c33f7b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<header class=\"prime-section-header prime-section-header-centered\"><div class=\"container\"><div class=\"prime-section-header-text\"><p>Please use the form below to start a conversation and learn what Prime Parking can help your business achieve or to give us feedback on a recent parking experience. We value connecting with our customers however we can. If you&#8217;d prefer to call the office directly (206-858-8252) please do.<\/p><\/div><\/div><\/header>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-560f8e2 elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"560f8e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;button_width&quot;:&quot;30&quot;,&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\" aria-label=\"New Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"135\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"560f8e2\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Contact - Prime Parking Systems\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"135\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-checkbox elementor-field-group elementor-column elementor-field-group-field_9972f32 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_9972f32\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tReason for Contacting Prime\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  \"><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\"General Inquiry\" id=\"form-field-field_9972f32-0\" name=\"form_fields[field_9972f32][]\"> <label for=\"form-field-field_9972f32-0\">General Inquiry<\/label><\/span><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\"Feedback on a Parking Experience\" id=\"form-field-field_9972f32-1\" name=\"form_fields[field_9972f32][]\"> <label for=\"form-field-field_9972f32-1\">Feedback on a Parking Experience<\/label><\/span><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\"Request for Proposal\" id=\"form-field-field_9972f32-2\" name=\"form_fields[field_9972f32][]\"> <label for=\"form-field-field_9972f32-2\">Request for Proposal<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"First Name\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_464959b elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_464959b]\" id=\"form-field-field_464959b\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Last Name\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Email\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_e6f9606 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_e6f9606]\" id=\"form-field-field_e6f9606\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Phone\" required=\"required\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_f25d58e elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_f25d58e]\" id=\"form-field-field_f25d58e\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Company\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100 elementor-field-required\">\n\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Comments\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-checkbox elementor-field-group elementor-column elementor-field-group-field_e04b6aa elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_e04b6aa\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tHow did you hear about us?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  \"><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\"Web Search\" id=\"form-field-field_e04b6aa-0\" name=\"form_fields[field_e04b6aa][]\"> <label for=\"form-field-field_e04b6aa-0\">Web Search<\/label><\/span><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\"Lot Signage\" id=\"form-field-field_e04b6aa-1\" name=\"form_fields[field_e04b6aa][]\"> <label for=\"form-field-field_e04b6aa-1\">Lot Signage<\/label><\/span><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\"Referral from another business\" id=\"form-field-field_e04b6aa-2\" name=\"form_fields[field_e04b6aa][]\"> <label for=\"form-field-field_e04b6aa-2\">Referral from another business<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-30 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Submit<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Contact Prime Parking Systems FREQUENTLY ASKED QUESTIONS Please see below for a list of frequently asked questions. If you do not find an answer to your question, please use the form at the bottom of the page to contact us. I didn\u2019t receive\/can\u2019t find my parking pass. Every purchase made through HONK generates an on-screen [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_angie_page":false,"footnotes":""},"class_list":["post-135","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Contact - Prime Parking Systems<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact - Prime Parking Systems\" \/>\n<meta property=\"og:description\" content=\"Contact Prime Parking Systems FREQUENTLY ASKED QUESTIONS Please see below for a list of frequently asked questions. 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